IU Health Portal: Access Records, Appointments & Billing

Last updated: September 2026. My IU Health is Indiana University Health’s secure online patient portal. It gives eligible patients access to selected health information and several useful healthcare-management tools from a computer, tablet, or smartphone.

Through My IU Health, patients can perform tasks such as viewing lab results, checking appointment information, self-scheduling eligible appointments with select providers, requesting prescription renewals, sending secure messages to their care team, reviewing medical information, and paying eligible IU Health bills.

What Is the My IU Health Patient Portal?

My IU Health is the patient portal used by Indiana University Health. It provides patients with a central online location for accessing selected medical information and managing supported healthcare-related tasks.

IU Health’s official help resources describe tools for viewing lab results, scheduling appointments with eligible providers, requesting appointments, sending secure messages, managing prescription renewals, reviewing visit information, and paying bills.

My IU Health Features at a Glance

1. View Medical Records and Test Results

The Medical Record section of My IU Health can provide access to selected medical information associated with your IU Health care.

According to IU Health, the portal’s results section can include information such as lab results, vital signs, blood pressure, body measurements, and other available test information.

IU Health advises patients who do not understand a result to contact their IU Health care team for an explanation based on their individual medical situation.

2. Schedule or Request Appointments

My IU Health offers self-service appointment scheduling with select providers and appointment types. IU Health also provides an online appointment-request option when an appointment cannot be directly self-scheduled.

Existing IU Health patients can sign in, open the Appointments section, and view the scheduling options available to their account.

You can also review IU Health’s official appointment scheduling options.

3. Secure Messaging With Your Care Team

My IU Health includes secure messaging for appropriate communication with participating IU Health healthcare teams.

IU Health explains that these messages should be non-urgent and related to your healthcare. A response may not be immediate.

4. Request Prescription Renewals

Eligible patients can use My IU Health to submit prescription-renewal requests. The request is sent to the appropriate healthcare team for review.

A renewal request should not be treated as automatic approval. Processing depends on the medication, provider, and patient’s circumstances.

5. View and Pay IU Health Bills

Billing is one of the major services available through My IU Health. Eligible billing statements can be viewed and paid online through the portal.

IU Health also provides Guest Pay for certain bills. Not every billing statement can necessarily be paid through the same online payment service, so check the information printed on your IU Health bill.

For current payment rules, accepted payment methods, and billing questions, see the official IU Health Billing FAQ.

How to Create a My IU Health Account

IU Health provides account creation both with and, for eligible adults, without an invitation. Follow the current instructions displayed on the official portal.

IU Health’s current help guide says an adult creating an account without an invitation may be asked for their name, date of birth, and another identifying item such as an email address, mobile phone number, or full Social Security number that matches the medical record.

How to Log In Safely

Once your account is active, access it through MyIUHealth.org or a login link provided directly by IU Health.

What If You Cannot Log In?

If you have forgotten your password or are unable to access the portal, start with the account-recovery options available on My IU Health.

If you still need assistance, IU Health provides dedicated customer support for My IU Health users.

Billing Through My IU Health

My IU Health provides tools for managing eligible IU Health bills. Depending on the bill, patients may be able to view billing statements, make online payments, and access related payment information.

IU Health advises patients to access billing tools only through My IU Health or IUHealth.org. Be cautious with unexpected payment links sent through email or text messages.

Privacy and Account Security

Because a patient portal contains sensitive personal information, protecting your login credentials is important.

• Use a password that is difficult to guess and not reused on unrelated sites.
• Never share your password or one-time verification code with an unknown person.
• Confirm that you are using MyIUHealth.org or IUHealth.org before entering sensitive information.
• Sign out when using a shared or public computer.
• Use official IU Health support if you suspect someone else has accessed your account.

Can Family Members Manage Another Patient’s Information?

My IU Health includes options related to managing healthcare information for other patients in appropriate situations. Access depends on authorization, patient age, and applicable privacy rules.

Because account-access requirements can vary, use IU Health’s official My IU Health Help Guide for current instructions.

Can My IU Health Be Used for Emergencies?

Official IU Health Resources

Related Guides on Cen Xianyuan

If you are comparing patient portals, you can also read our Northern Light Patient Portal guide.

If you are researching international healthcare protection while traveling, see our GeoBlue Travel Insurance guide.

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Frequently Asked Questions

What is My IU Health?

My IU Health is Indiana University Health’s online patient portal. It provides access to selected health records and online tools for eligible IU Health patients.

Can I see lab results in My IU Health?

Yes. IU Health says patients can view available lab results through the Medical Record section of My IU Health.

Can I schedule an appointment?

My IU Health offers self-service scheduling for select providers and appointment types. If an appointment cannot be self-scheduled, an online appointment request may be available.

Can I pay my IU Health bill online?

Yes. Eligible IU Health bills can be paid through My IU Health. IU Health also offers Guest Pay for certain billing statements.

Can I request prescription renewals?

My IU Health provides a prescription-renewal request feature. Requests are reviewed by the appropriate healthcare team and are not automatically approved.

Can I message my healthcare provider?

My IU Health supports secure messaging with participating healthcare teams for appropriate non-urgent communication.

What is the My IU Health support number?

IU Health currently lists My IU Health customer support at 317-963-1661. Check the official IU Health website for the latest contact information.

Is My IU Health for medical emergencies?

No. IU Health says portal secure messaging should not be used for an emergency.

Final Thoughts

My IU Health can simplify several routine healthcare tasks by providing one online location for selected medical records, lab results, appointment tools, prescription-renewal requests, secure messages, and eligible billing services.

The portal is most useful when it is treated as a healthcare-management tool rather than a replacement for direct medical care. Contact your IU Health healthcare team whenever you need an explanation of a medical result, treatment recommendation, or other health-related information.

For account creation, login, records, appointments, and billing, start with the official My IU Health portal.

If you notice outdated information in this guide, please contact Cen Xianyuan so we can review it.